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Things You Need To Know and More

  1. Q: Do I have to stop using Windows XP? - A: Depends. If you just check email and surf the web, there is no immediate need to upgrade. However, you should be planning on purchasing a new computer within the next 6 to 12 months. Businesses that require PCI/DSS/HIPAA compliance should have already had their Windows XP computers upgraded. If you continue to use Windows XP well after the deadline be aware that if hackers find ways to compromise the security of either Windows XP or Internet Explorer, there will not be a fix.

  2. Q: What should I do about this Internet Explorer bug? - A: If your computer is running Windows 7 or 8, simply run Windows Update. If your computer is running Windows XP, you can't do anything about it. Since Microsoft is no longer supporting Windows XP, they will not be releasing fixes for these kinds of bugs. You will simply have to upgrade to either Windows 7 or Windows 8.

  3. Q: Is it true that Windows 8 is a bad operating system? - A: Absolutely not! We have heard that customers that are being told that Windows 8 is a bad operating system by other competing computer stores. We have also heard of individuals requesting an upgrade to Windows 8 and were refused service by our competition. Opinions are fine when they are coming from computer users, but not when they are coming from other IT professionals. As IT professionals, it is not our place to force our personal opinions on our customers. It is our responsibility, rather, to allow our customers make informed decisions about the technology choices they make. If anyone has dealt with computer stores that have had these blatant opinions forced upon them, you need to talk to their supervisor immediately and inform them of this.

  4. Q: Why do I keep getting infected?. - A: Because you, or someone using your computer keeps downloading "FREE" software. Once installed, these programs will continually download many other ad-ware programs that cause these annoying pop-ups. Examples: Have you ever wanted to edit a PDF document without having to PAY for Adobe Reader? Have you ever had a friend or relative tell you that you can watch movies online without having to pay for Netflix? Do you have family come over for the holidays and you let their kids use your computer only to find out they are playing all sorts of games that you never remember installing? These are only a few of many scenarios that constantly keep coming up when we ask our customers, "What was the last thing you remember before your computer starting getting all of these pop-ups?" Simply put, stop downloading "FREE" software.

  5. Q: Can the software I saw on TV really speed up my PC instantly? A: Absolutely not! This is false advertising and a borderline scam. There has never been any circumstance that has shown that these "Speed Up" programs actually make computers perform faster. We have actually tested this software and have found that computers ran SLOWER after the software has been installed. The bottom line is that there is no magical fix-all software out there. Computers will always need to be diagnosed and repaired by skilled IT professionals, period.